Shipping Policy

These terms ("Delivery Terms", "Agreement") outline the delivery procedures and responsibilities associated with the purchase and delivery of products from Clayclan ("Seller", "us", "we" or "our") to you ("Customer", "you" or "your"). By placing an order with us, you agree to be bound by these Delivery Terms.

Order Processing

  1. Order Confirmation: Upon receiving your order, we will send you an order confirmation email with details of your purchase, including the ordered products, quantities, and delivery address.
  2. Order Processing Time: We will make all reasonable efforts to process and fulfill your order promptly. Order processing times may vary depending on product availability, customization requirements, and other factors. We will notify you promptly if there are any delays or issues with processing your order.

Delivery

  1. Delivery Methods: We offer standard shipping, express delivery, local pickup modes of delivery. The available delivery methods may vary depending on your location and the products ordered. 
  2. Delivery Timeframes: Delivery times are estimated and may vary depending on factors such as product availability, shipping destination, and carrier delays. We will provide you with an estimated delivery timeframe at the time of purchase. However, we cannot guarantee specific delivery dates. The minimum time taken to ship is 3 business days and the maximum time taken is 7 business days, depending upon the product availability.
  3. Delivery Address: It is your responsibility to provide accurate and complete delivery information, including the delivery address and any specific instructions. We are not liable for any delays or failed deliveries due to inaccurate or incomplete address information provided by you.
  4. Delivery Tracking: For shipments with tracking information, we will provide you with tracking details to monitor the status of your delivery. If you have any concerns about the delivery status, please contact us, and we will assist you in tracking your order.

Acceptance of Delivery

  1. Inspection: Upon receiving your order, please inspect the products carefully for any damage or defects. If you notice any issues with your order, please contact us immediately to report the problem.
  2. Acceptance: By accepting delivery of the products, you acknowledge that the products were received in satisfactory condition and are as described in your order. Any discrepancies or damages must be reported to us within 3 days of receiving the order.

Shipping Fees and Charges

  1. Shipping Costs: Shipping fees and charges are calculated based on the shipping method selected, the destination address, and the weight or dimensions of the package. Shipping costs will be displayed at checkout before you complete your purchase.
  2. Taxes and Duties: You are responsible for any applicable taxes, customs duties, or other fees associated with the importation of the products into your country or region. These charges are not included in the product price or shipping fees and are your sole responsibility.

Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information on our policies regarding returns, exchanges, and refunds.

Contact Us

If you have any questions or concerns about our Delivery Terms, please contact us on. +91 8484804440 or email us on sales@clayclan.in