This Return and Exchange Policy ("Policy") applies to all purchases made from Clayclan ("Seller", "us", "we" or "our") and outlines the procedures and guidelines for returning or exchanging products purchased from us. By making a purchase from us, you agree to be bound by this Policy.
Returns and Exchanges
- Eligibility: We accept returns and exchanges for eligible products within 3 days from the date of purchase or delivery, whichever is later. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Non-eligible Items: Certain items are not eligible for return or exchange, including but not limited to:
- Items marked as final sale or clearance
- Customized or personalized products
- Perishable goods
- Intimate or sanitary products
- Gift cards
- Return and Exchange Process:
- Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer service team sales@clayclan.in within the eligible return period. Please provide your order number and a brief explanation of the reason for the return or exchange.
- Return Authorization: Upon approval, we will provide you with a return authorization number and instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.
- Inspection and Processing: Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria outlined in this Policy. If the return is approved, we will process a refund or exchange according to your preference.
Refunds
- Refund Methods: Refunds will be issued in the original form of payment used for the purchase. If the original payment method is unavailable, we may issue the refund via alternative methods, such as store credit or a gift card.
- Refund Timing: Refunds will be processed within 6 business days of receiving the returned product. The timing of the refund may vary depending on your financial institution or payment provider.
Cancellation
- Cancellation Period: You may cancel your order for a full refund within 6 hours of placing the order. After this period, cancellations may not be possible as your order may have already been processed or shipped.
- Cancellation Process: To cancel your order, please contact our customer service team +91 84848 04440 or email on sales@clayclan.in as soon as possible. Please provide your order number and a brief explanation of the reason for the cancellation.
Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact our customer service team on sales@clayclan.in or call us on +91 8484804440.